How Can We Help?
Questions about Piece Work Pro? Need help getting set up? We respond within 24 hours.
What Can We Help With?
Whether you are exploring Piece Work Pro for the first time or need help with your existing account, our team is here for you.
Getting Started
Need help setting up your account, adding crew members, or configuring piece rates? We will walk you through every step.
Account & Billing
Questions about your plan, billing, or upgrading from Solo to Team? We can sort it out quickly.
Technical Support
Something not working right? Report a bug or get help with a feature. We typically resolve issues within 24 hours.
Feature Requests
Have an idea that would make Piece Work Pro better for your crew? We read every suggestion and build based on real feedback.
Frequently Asked Questions
Quick answers to the questions we hear most from contractors.
How quickly do you respond to support requests?
We respond to most inquiries within 24 hours during business days. If you submit a request over the weekend, you will hear back Monday morning.
Is there a free plan I can try before committing?
Yes. The Solo plan is free forever — no credit card required. It includes full piece work tracking, pay calculation, and job cost reports for one user. When you are ready to add crew members, you can upgrade to the Team plan.
Can I get help setting up piece rates for my trade?
Absolutely. Whether you run a roofing crew, a framing team, or a cleaning operation, we can help you set up piece rates that match how your business works. Just reach out through the form above and let us know your trade.
Do you offer phone support?
Yes. You can reach us at 1-800-956-2880 during business hours. For detailed questions, we recommend emailing or using the contact form so we can include screenshots and step-by-step instructions in our response.
What if I need to cancel my subscription?
You can cancel anytime from your account settings — no phone calls or hoops to jump through. If something is not working for you, reach out first and we will do our best to help.
Can Piece Work Pro handle multiple crews on different job sites?
Yes. You can create as many projects as you need, assign crew members to different job sites, and track piece work and hours separately for each one. Payroll reports break down costs by project so you know exactly what every job costs.